How to Submit a PureLine Pump Warranty

Tyler Aviles

September 12, 2025

The Pureline pool pumps come with a 1-year warranty. There are a few things we will need to process the warranty. This is a step-by-step guide on what is needed and how to submit for consideration on the warranty. Failing to provide the correct, clear photos might result in a delay in the process.

Difficulty:

Beginner

Tools Needed:

No items found.

Supplies Needed:

No items found.

Step 1

Description of the Issue

We will need a brief description of the issue you are having with the system.

Step 2

Photo of the Wiring

The first photo we need is of how the pump is wired.

Note: Please add what voltage you are using.

Screenshot 2025-09-12 113237 AM - DIY Pool Resources - INYOPools.com

Step 3

Photo of Installation

This will need to be a photo of how the pump is installed.

Screenshot 2025-09-12 113521 AM - DIY Pool Resources - INYOPools.com

Step 4

Photo of the Label

The last photo we will need is a photo of the label that has the model number and all the pump’s information on it.

Screenshot 2025-09-12 121949 PM - DIY Pool Resources - INYOPools.com

Step 5

Submitting the PureLine Pump Warranty Claim

The last step would be submitting the PureLine Pump claim. If you are working directly with a customer care representative, email them back the information and photos needed. If you are submitting it yourself, use upload@inyopools.com. If you are working with a care rep and don’t have an email to contact them with in the subject, add att to the rep’s name.

Note: Please add the order number or P.O. number that is on the box. All warranties are based on the original purchase.