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8 Answers to “Why Is My Pool Pump Not Working?”

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As pool technicians, we hear these everyday:

“My pump is on but the water is not moving.”

“Why is there water leaking from under my pump?

“Why is my pump losing its prime?”

And the classic but vague, “My pump isn’t working, what’s wrong with it?”All these and many others are signs of a failing pool pump but the source of the fault varies. The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money. Or if you’re not up for the job, be able to explain the issue to a pool technician so they can fix your pump. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your Poolman.

We’ll do a rundown of the 8 most replaced parts on a pool pump with an explanation of each part’s function and the symptoms of a possible issue.

1.) Motor

Symptoms

  • Grinding or Screeching – A sign of bad bearings caused by age or rusting. Bad bearings are also a sign of a leaky shaft seal.
  • Loud Hum – If the shaft is spinning then it is likely the capacitor failing. If the shaft is not spinning then the bearings have frozen and locked up the shaft.
  • Flipping Breaker- A deep internal component within the motor has failed and requires the motor to be replaced or rebuilt.
  • Silence – The shaft of the motor has frozen providing you with a new 30-pound paperweight. There is no chance of rebuilding the motor, the only route is to replace.

A pump’s motor is the heart of your pool. Put simply, if it’s not a pumping then you’ll be a slumpin’. Generally, motors have a lifespan of 3 – 5 years. The life of a motor can vary greatly upon the conditions it endures in its application. A motor exposed to the summer sun, spring rain and early fall freeze will likely burn out quicker than a sheltered one. If you’re concerned about weather effects, we suggest using the Universal Motor Cover to protect your investment.

The Fix: How To Replace the Motor on Your Pool Pump, How To Wire A Pool Pump,

2.) Seal Plate

Symptoms

  • Obvious wear and tear, i.e. cracks

The seal plate is the joining point of the motor and the pump housing. Damage to the seal plate is usually caused by an over-tightening of either the motor or housing bolts. Excess tightening will cause cracks in the frame and eventually form leaks.

The Fix: Replace Seal Plate

3.) Gaskets & Seals

When someone says they are seeing wet cement on their pump pad, the usual cause is a bad gasket, shaft seal or o-ring. These rubber parts seal the joints of your pump making it watertight. Each seal failure will affect your pump in a distinct way. If your pump requires multiple gaskets replaced, we suggest applying a Gasket and O-ring Kit (GOKIT) if available. We also have a guide on installing a gasket kit:  How To Use a Tune up / GO-KIT

Shaft Seal

Symptoms

  • Water dripping from motor vents
  • Loud bearings
  • Rusty motor casing
  • White whirling on motor face

Arguably the most vital and sensitive of the bunch, this $12 – 20 part is the last line of defense protecting your $200 electric motor. And I shouldn’t have to tell you but water and electric motors do not get along very well. The seal consists of two sides: a white ceramic ring sleeved in a rubber protector and a spring-loaded side with a carbon ring. If your shaft seal begins to fail, water will leak into the motor casing. This small leak will begin the process of corroding bearings, copper windings or electrical components. Friendly reminder, whenever replacing a motor always replace this seal.

The Fix: How To Replace a Pool Motor Shaft Seal

Housing Gasket

Symptoms

  • Wet pump pad
  • A leak coming from the seal plate and housing seam

The largest of the gaskets acts as the seal between the seal plate and pump housing. Diagnosing a faulty housing gasket is easy due to its location. If water is spilling from the large seam between the pump seal plate, then this would be your culprit.

The Fix: How To Replace Pool Pump Gaskets

Lid Gasket

Symptoms

  • Large air bubbles in the strainer basket
  • Low water pressure
  • Takes longer to prime pump

“Why am I getting air in my system?” The answer to that question always begins with checking the lid o-ring of the pump. Unlike the other gaskets on the list, a bad lid gasket causes a sucking leak rather than a blowout. The usual sign of a bad lid o-ring is larger than normal bubbles in the strainer compartment. The air leak may also cause a hissing sound.

The Fix: How To Replace Pool Pump Gaskets

Diffuser Gasket

Symptoms

  • Losing prime
  • Low water pressure

This important but sometimes forgotten part, the diffuser, and its gasket enhance the pulling power of the motor and impeller, enabling the pump to prime itself. Located at the tip of the diffuser, the gasket seals the diffuser/impeller assembly to the front part of the housing. The funnel-like diffuser is then able to focus the impeller’s pulling energy, increasing its strength. This aids in priming and maintaining water pressure.

The Fix: How To Replace Pool Pump Gaskets 

4.) Impeller

Symptoms

  • Losing prime
  • Low water pressure

The motor may do all the spinning, but the impeller does all the work. Found screwed onto the end of the motor shaft, the impeller is a vented or veined disk. These veins act as a boat propeller would, drawing in and then pushing out the water. If your impeller is broken then you will see little to no flow of water. There may be rattling as well caused by broken pieces of the impeller within the housing.

The Fix: How To Replace A Pool Pump Impeller

5.) Diffuser

Symptoms

  • Low pressure
  • Loss of prime

The diffuser is a cone-like shroud that sits over the impeller. Its main function is to focus the impeller’s pulling force towards the pool to enhance the water draw. A broken or cracked diffuser will have cracks that siphon off the impeller’s pull, lowering water pressure.

The Fix: How To Replace A Pool Pump Diffuser

6.) Strainer Lid

Symptoms

  • Large air bubbles
  • Obvious or hairline cracks
  • Warping

The strainer lid is the main visual inspection point of your pump. Or in simpler terms, it’s where you check to see your pump is running. Lids become brittle with age and can break or warp from excessive sunlight.  Hairline cracks in a cover can create a sucking air leak allowing air to slow your system.

The Fix: Replace Strainer Lid

7.) Strainer Basket

Symptoms

  • Rattling noise within strainer basket
  • Clogged impeller
  • Torn or damaged cartridges

The strainer basket catches debris before it reaches the guts of the pump. A broken basket can harm your pump or filter because it misses debris that can damage the impeller, diffuser or filter cartridges.

The Fix: Replace Strainer Basket

8.) Housing

Symptoms

  • Dry rot
  • Cracks forming near ports or bolt holes
  • Obvious wear and tear

Considered the hull of the pump, a housing encases all of the above parts. A pump housing failure is usually seen coming because of the obvious long-term degradation of the pump. The sun is usually the biggest culprit when it comes to housing damage. The pump getting baked during the summer months will cause the housing to start petrifying and becoming brittle. Cracks will begin to show around the stress points. The housing is the second most expensive part on a pump to replace, only behind the motor. If the housing and a few other parts need replacing, it may be best to replace the whole pump. Read our previous blog on determining what to do in this case: Pump or Motor: To replace or not to replace… That is the question.

author avatar
Matthew Simmons Technical Writer & Pool Product Expert
Swimming pool expert at InyoPools and host of Poolside Chat, brings over a decade of experience in the pool industry.

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154 responses to “8 Answers to “Why Is My Pool Pump Not Working?””

  1. Stephanie Avatar

    My motor is leaking/dripping from a plug . Is this an easy fix or should I call someone? Pump has been off now ten hours 🙁 . When i shut off motor water shot out and lid popped off . How to to fix:( new to this pool thing just moved in haven’t even used the pool yet.

    1. Matthew Simmons Avatar

      So, is water leaking from the pump’s drain plug? Motors do not have plugs, at least not that I know of.

      What is the model number of your pump? I have not seen a pump lid pop off, after it was turned off.

  2. Gary Avatar

    Pump leaking at housing interface. The pump/impeller don’t seat all the way into the housing any more. I didn’t make any changes and cannot get it to seat all the way in which is causing it to leak at that point. The large screw ring is tight as I can make it.

    1. Matthew Simmons Avatar

      What is the model number of your pump? It could be a warped seal plate or a bad lock-ring.

      Have you checked that the housing oring is not pinched between the housing and the seal plate?

  3. Milo Avatar

    Pump keeps loosing prime. The water in the skimmer rises and falls in correlation to the pump flux. I’ve clean skimmer and pump baskets. Checked the seals and impeller. I’ve noticed hairline cracks in the impeller but no missing pieces. I see no signs of leakage or loss of water. The water is clear.

    Any further ideas?

    1. Matthew Simmons Avatar

      Have you checked your suction side for air leaks? Have a read of this how-to guide: How To Determine Why a Pool Pump Won’t Prime

    2.  Avatar

      Skimmer wier

  4.  Avatar

    Pump primes well but seems to lose suction after about 10 minutes. I replaced the impaler and gaskets about a month ago. Please help

  5. Mickey Avatar

    The spindale (rod) on the inside my pump keeps braking. Why?

    1. Matthew Simmons Avatar

      Can you be a little more specific? Are you taking about the shaft of your motor is breaking?

      1. codyseemail@yahoo.com Avatar

        Hey bud my pool got to low now my pump isn’t pumping the water into pool. Do I need yo reprime the pump? If so how do I do that

        1. Matthew Simmons Avatar

          First, add water to your pool to make sure skimmer isn’t gulping air. Use a regular garden to prime your pump, guide: How To Prime a Pool Pump

  6. Katie Avatar

    Hi!! We are losing prime on our pump after about 2 hours. I believe there’s a pinhole in our filter housing and a crack at the top of the filter housing. It is slowly leaking. Would this be the cause of the loss of prime in the pump?

    1. Matthew Simmons Avatar

      The filter is on the pressure side of the pump. Sucking air leaks are more likely to occur on the suction side of the pump; meaning in the plumbing lines or valves before the pump.

      Take a moment to read some of our how-to guides on finding air leaks.

  7. Joe Simpson Avatar

    I’m trying to drain my pool down using the maon dtain, but the pump doesn’t work now that the water level is down about half way. Skimmer is closed off. I replaced seal and gaskets. Tried prming. Still won’t pump. What am I doing wrong?

    1. Matthew Simmons Avatar

      Joe, how are you closing the lines to the skimmer? Are you closing it with a diverter valve or plugs? Have you checked for air leaks in the lin i.e., elbows, valves or tees? Does your skimmer have an equaliser line that is not closed?

  8. Martinez6375@gmail.com Avatar

    Pump runs great. is when I connect the hose and barracuda that looses suction and doesn’t clean. what do you think it is?

    1. Matthew Simmons Avatar

      Check the hose sections fo air leaks; there may be a few pinhole sized cracks that are killing your suction power. Cover the ends, then submerge each hose length, if you see air bubbles then you got a sucking air leak.

  9. Casey Jones Avatar

    Thanks Matthew for the advice on what might be wrong and what kind of pool pump repairs I need to remedy the situation. Hopefully the motor isn’t shot on my pump! I will call my pool contractor as soon as I can.

    1. Matthew Simmons Avatar

      Thank you, Casey. Hopefully it is a cheap fix!

      1.  Avatar

        My pump is flowing backwards

        1.  Avatar

          Reverse the hose lines into the pump housing.

  10. Gail Avatar

    My pool is not flowing, I had work done on it 2x. 3 seals has been changed and now it is back to little or no flow.

    1. Matthew Simmons Avatar

      Thanks for the question, Gail.

      The normal culprit’s for a pool pump’s low flow are trapped air pockets, clogged lines, sucking air leaks, or impeller issues. Fortunately, we have a guide on troubleshooting a pool’s low flow problems, take a look: How To Determine the Cause of Low Water Flow

    2.  Avatar

      Ugh having same issue. Third pool

    3.  Avatar

      My pump is flowing backwards. The end that water should be coming out from is actually sucking the watter through that end.

      1. Matthew Simmons Avatar

        If this is a new pump, your plumbing lines are hooked up the wrong way.

        A motor would not be spinning backward unless it was three-phase, that was incorrectly wired. Three-phase motors are usually only on large commercial pumps.

    4.  Avatar

      Did you clean out your desander filter if you don’t this will cause the pump to have very low flow

    5. Lou Toman Avatar

      My pomp does not pump water into the filter and then back into the pool

      1. Matthew Simmons Avatar

        Is this a new installation? If so, then you may have plumbed the lines incorrectly.

        If it is not a new installation, where is the water going? Does the pump turn on at all? Does a breaker flip?

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