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8 Answers to “Why Is My Pool Pump Not Working?”

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As pool technicians, we hear these everyday:

“My pump is on but the water is not moving.”

“Why is there water leaking from under my pump?

“Why is my pump losing its prime?”

And the classic but vague, “My pump isn’t working, what’s wrong with it?”All these and many others are signs of a failing pool pump but the source of the fault varies. The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money. Or if you’re not up for the job, be able to explain the issue to a pool technician so they can fix your pump. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your Poolman.

We’ll do a rundown of the 8 most replaced parts on a pool pump with an explanation of each part’s function and the symptoms of a possible issue.

1.) Motor

Symptoms

  • Grinding or Screeching – A sign of bad bearings caused by age or rusting. Bad bearings are also a sign of a leaky shaft seal.
  • Loud Hum – If the shaft is spinning then it is likely the capacitor failing. If the shaft is not spinning then the bearings have frozen and locked up the shaft.
  • Flipping Breaker- A deep internal component within the motor has failed and requires the motor to be replaced or rebuilt.
  • Silence – The shaft of the motor has frozen providing you with a new 30-pound paperweight. There is no chance of rebuilding the motor, the only route is to replace.

A pump’s motor is the heart of your pool. Put simply, if it’s not a pumping then you’ll be a slumpin’. Generally, motors have a lifespan of 3 – 5 years. The life of a motor can vary greatly upon the conditions it endures in its application. A motor exposed to the summer sun, spring rain and early fall freeze will likely burn out quicker than a sheltered one. If you’re concerned about weather effects, we suggest using the Universal Motor Cover to protect your investment.

The Fix: How To Replace the Motor on Your Pool Pump, How To Wire A Pool Pump,

2.) Seal Plate

Symptoms

  • Obvious wear and tear, i.e. cracks

The seal plate is the joining point of the motor and the pump housing. Damage to the seal plate is usually caused by an over-tightening of either the motor or housing bolts. Excess tightening will cause cracks in the frame and eventually form leaks.

The Fix: Replace Seal Plate

3.) Gaskets & Seals

When someone says they are seeing wet cement on their pump pad, the usual cause is a bad gasket, shaft seal or o-ring. These rubber parts seal the joints of your pump making it watertight. Each seal failure will affect your pump in a distinct way. If your pump requires multiple gaskets replaced, we suggest applying a Gasket and O-ring Kit (GOKIT) if available. We also have a guide on installing a gasket kit:  How To Use a Tune up / GO-KIT

Shaft Seal

Symptoms

  • Water dripping from motor vents
  • Loud bearings
  • Rusty motor casing
  • White whirling on motor face

Arguably the most vital and sensitive of the bunch, this $12 – 20 part is the last line of defense protecting your $200 electric motor. And I shouldn’t have to tell you but water and electric motors do not get along very well. The seal consists of two sides: a white ceramic ring sleeved in a rubber protector and a spring-loaded side with a carbon ring. If your shaft seal begins to fail, water will leak into the motor casing. This small leak will begin the process of corroding bearings, copper windings or electrical components. Friendly reminder, whenever replacing a motor always replace this seal.

The Fix: How To Replace a Pool Motor Shaft Seal

Housing Gasket

Symptoms

  • Wet pump pad
  • A leak coming from the seal plate and housing seam

The largest of the gaskets acts as the seal between the seal plate and pump housing. Diagnosing a faulty housing gasket is easy due to its location. If water is spilling from the large seam between the pump seal plate, then this would be your culprit.

The Fix: How To Replace Pool Pump Gaskets

Lid Gasket

Symptoms

  • Large air bubbles in the strainer basket
  • Low water pressure
  • Takes longer to prime pump

“Why am I getting air in my system?” The answer to that question always begins with checking the lid o-ring of the pump. Unlike the other gaskets on the list, a bad lid gasket causes a sucking leak rather than a blowout. The usual sign of a bad lid o-ring is larger than normal bubbles in the strainer compartment. The air leak may also cause a hissing sound.

The Fix: How To Replace Pool Pump Gaskets

Diffuser Gasket

Symptoms

  • Losing prime
  • Low water pressure

This important but sometimes forgotten part, the diffuser, and its gasket enhance the pulling power of the motor and impeller, enabling the pump to prime itself. Located at the tip of the diffuser, the gasket seals the diffuser/impeller assembly to the front part of the housing. The funnel-like diffuser is then able to focus the impeller’s pulling energy, increasing its strength. This aids in priming and maintaining water pressure.

The Fix: How To Replace Pool Pump Gaskets 

4.) Impeller

Symptoms

  • Losing prime
  • Low water pressure

The motor may do all the spinning, but the impeller does all the work. Found screwed onto the end of the motor shaft, the impeller is a vented or veined disk. These veins act as a boat propeller would, drawing in and then pushing out the water. If your impeller is broken then you will see little to no flow of water. There may be rattling as well caused by broken pieces of the impeller within the housing.

The Fix: How To Replace A Pool Pump Impeller

5.) Diffuser

Symptoms

  • Low pressure
  • Loss of prime

The diffuser is a cone-like shroud that sits over the impeller. Its main function is to focus the impeller’s pulling force towards the pool to enhance the water draw. A broken or cracked diffuser will have cracks that siphon off the impeller’s pull, lowering water pressure.

The Fix: How To Replace A Pool Pump Diffuser

6.) Strainer Lid

Symptoms

  • Large air bubbles
  • Obvious or hairline cracks
  • Warping

The strainer lid is the main visual inspection point of your pump. Or in simpler terms, it’s where you check to see your pump is running. Lids become brittle with age and can break or warp from excessive sunlight.  Hairline cracks in a cover can create a sucking air leak allowing air to slow your system.

The Fix: Replace Strainer Lid

7.) Strainer Basket

Symptoms

  • Rattling noise within strainer basket
  • Clogged impeller
  • Torn or damaged cartridges

The strainer basket catches debris before it reaches the guts of the pump. A broken basket can harm your pump or filter because it misses debris that can damage the impeller, diffuser or filter cartridges.

The Fix: Replace Strainer Basket

8.) Housing

Symptoms

  • Dry rot
  • Cracks forming near ports or bolt holes
  • Obvious wear and tear

Considered the hull of the pump, a housing encases all of the above parts. A pump housing failure is usually seen coming because of the obvious long-term degradation of the pump. The sun is usually the biggest culprit when it comes to housing damage. The pump getting baked during the summer months will cause the housing to start petrifying and becoming brittle. Cracks will begin to show around the stress points. The housing is the second most expensive part on a pump to replace, only behind the motor. If the housing and a few other parts need replacing, it may be best to replace the whole pump. Read our previous blog on determining what to do in this case: Pump or Motor: To replace or not to replace… That is the question.

author avatar
Matthew Simmons Technical Writer & Pool Product Expert
Swimming pool expert at InyoPools and host of Poolside Chat, brings over a decade of experience in the pool industry.

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154 responses to “8 Answers to “Why Is My Pool Pump Not Working?””

  1. Jeremy Avatar

    Pump motor isn’t turning on. I checked voltage and it’s getting power any suggestions?

    1. Tom Avatar

      Hayward super pump is controlled by intermatic model 154-00456. I can hear the timer gears moving and checked with multimeter that both timer and pump have power. But there’s no noise at all from the pump when I turn the manual knob on the intermatic. Removed the motor assembly from the wet housing unit and was able to spin the shaft by turning the impeller with my hand. Also checked the capacitor with multimeter. It seems to be charging and discharging. At a loss

      1. Matthew Simmons Avatar

        Does the motor fire up when the timer activates it for its normal schedule (i.e. not using the manual switch?) Was the motor creating any odd sounds before this switch issue started?

        I suspect there is a part deeper within the motor that has failed. You will likely need it tested by a motor shop. But you can get some free advice from our friends over at TroubleFree Pool Forum

  2. Debbie Avatar

    0/09/17 Happy New Year! I ran the pump overnight for cold weather (at 38degrees when started) in Apopka, Florida. It worked fine overnight on previous day. When I checked to see if it was still generating chlorine the digital readout stated “no flow” but motor sounded normal.
    I took off the clear cover over pump basket area and it was full & steaming hot and filter also dry so no water went through. Pool return was bubbling (maybe blowing air)? Impeller, diffuser or cap issue? Please heeeelp!

  3. Lorraine Avatar

    Hi There was a car accident yesterday which caused a power outage for about an hour. since then my pool pump hasn’t worked.

    1. Matthew Simmons Avatar

      Lorraine – have you checked your breakers to see if they have been tripped?

      1. Matt Seifen Avatar

        I have a similar issue where, after flipping the tripped breakers, the display shows the filter operating but the pump is not running. When I reset the breakers, I hear a “pop” coming from the pump but nothing happens. Any ideas? Thank you.

  4. Jim Morales Avatar

    I have an in-ground liner pool. I recently upgraded both the pump and filter to larger horse power and capacity respectively. The psi usually shoots up to 20 and the Kreepy will not work. I noticed that when I take the filter element out, the psi drops to 10 and the Kreepy works just fine. The filter is new – any suggestions???

    1. Matthew Simmons Avatar

      Jim – to figure this out, we will need more information about your pool upgrades. What are the model numbers of your pump and filter?

      1. kristina Deshane Avatar

        My pump is humming and doesn’t flow water what could it be changed the rod in the impeller it was broke now it still isn’t working can it be cause by not enough water in pool I’m lost

        1. Matthew Simmons Avatar

          A humming motor is a sign of a bad capacitor. What is the model or part number of your motor?

  5. Oliver Garden Avatar

    I have a Hayward pump from quite a few years back.
    I did a smoke test and saw the smoke is sucked into the pump area.
    Is this sign that there is an air leak and my pressure will not go up further (always sitting at no more than 7psi), and therefore would not prime.
    What do I look for next?

    1. Matthew Simmons Avatar

      If the smoke is drawn into the pump than that is a definite sign there is an air leak issue. Where on the pump is the smoking being drawn in?

      1. Olivee Garden Avatar

        It is definitely beyond the strainer housing. Somewhere around the seal plate and motor mounting plate area. Do I need more test to pinpoint the location?

        From what I read, do I need to change the gasket by removing the motor? or something else?
        Is it a complicated procedure requiring special tools?

        Also is a normal pump supoposed to be quiet during its normal operation?

        Thanks
        Oliver

        1. Matthew Simmons Avatar

          Here is a guide on how to install all the gaskets of a pump: How To Use a Tune up / GO-KIT

          Quiet is a relative term. But I would say you should be able to carry on a conversation with a person standing next to the pump. If you hear a grinding or a scraping, then you may have more problems than just a gasket.

  6. Ronald Avatar

    Following a recent evening power outage, the pump fails to run. The display reads as if it were running, I flipped all the breakers and still nothing. Any advice or guidance is greatly appreciated…

    1. Matthew Simmons Avatar

      The display you are reading, is it on a motor mounted control or is this on a standalone pool controller like a Jandy Aqualink?

      1. Kelly Avatar

        I am trying to find out how to make sure my pump is connected properly because Walmart sold me a pool with the wrong pump gave me the right one but no instructions

        1. Matthew Simmons Avatar

          If you have the model number or make and model of the pump, enter it with “owner’s manual” after it. Instructions should pop up eventually.

    2. Barbara Avatar

      I have same problem any answers

  7. Vanessa Avatar

    My husband tried to clean the basket filter near the pump while the pump was still on. The water that gushed out of the filter went into the pump. Now the pump will not turn on. Is there a solution to this or was the the end of our pump?

  8.  Avatar

    pump is making a load noise and it’s not sucking in or blowing out water. What could it be? Thanks, Kimberly

    1. Matthew Simmons Avatar

      In this article, we mention a few things it could according to the sound. If you want to troubleshoot the motor read this guide: Pool Motor Troubleshooting

  9. Bryan P Avatar

    I replaced my 1 hp pool pump motor over the weekend. I installed exactly the way it came out, but the motor will not come on. I had an electrician friend test for power at the leads on the motor and it is receiving power. I took it back to Pinch-a-penny and the motor tested fine. They went ahead and gave me another motor, but the new one isn’t working either. I’m totally lost on why it isn’t working. Any suggestions? Thanks in advance.

    1. Matthew Simmons Avatar

      Do you have the motor set to the correct voltage? If the motor you received is a dual voltage it comes set to 230 volts it will not work if you are running 115; you will need to set the voltage using the knob or jumper switch at the back end of the motor.

      1. IM Avatar

        I have the same problem. I received a Pentair Optiflo 1.5 HP 2 speed above ground pool pump that is an exact replacement for my old pump. It’s rated for 115v. Plugged it into the outlet and nothing happened. I checked that power is getting to the outlet and even tried plugging the pump into an outlet unrelated to the pool and still nothing. Any recommendations? Thank you.

  10. John Avatar

    Here’s my problem, why my impeller is not moving at all? 🙁

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