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8 Answers to “Why Is My Pool Pump Not Working?”

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As pool technicians, we hear these everyday:

“My pump is on but the water is not moving.”

“Why is there water leaking from under my pump?

“Why is my pump losing its prime?”

And the classic but vague, “My pump isn’t working, what’s wrong with it?”All these and many others are signs of a failing pool pump but the source of the fault varies. The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money. Or if you’re not up for the job, be able to explain the issue to a pool technician so they can fix your pump. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your Poolman.

We’ll do a rundown of the 8 most replaced parts on a pool pump with an explanation of each part’s function and the symptoms of a possible issue.

1.) Motor

Symptoms

  • Grinding or Screeching – A sign of bad bearings caused by age or rusting. Bad bearings are also a sign of a leaky shaft seal.
  • Loud Hum – If the shaft is spinning then it is likely the capacitor failing. If the shaft is not spinning then the bearings have frozen and locked up the shaft.
  • Flipping Breaker- A deep internal component within the motor has failed and requires the motor to be replaced or rebuilt.
  • Silence – The shaft of the motor has frozen providing you with a new 30-pound paperweight. There is no chance of rebuilding the motor, the only route is to replace.

A pump’s motor is the heart of your pool. Put simply, if it’s not a pumping then you’ll be a slumpin’. Generally, motors have a lifespan of 3 – 5 years. The life of a motor can vary greatly upon the conditions it endures in its application. A motor exposed to the summer sun, spring rain and early fall freeze will likely burn out quicker than a sheltered one. If you’re concerned about weather effects, we suggest using the Universal Motor Cover to protect your investment.

The Fix: How To Replace the Motor on Your Pool Pump, How To Wire A Pool Pump,

2.) Seal Plate

Symptoms

  • Obvious wear and tear, i.e. cracks

The seal plate is the joining point of the motor and the pump housing. Damage to the seal plate is usually caused by an over-tightening of either the motor or housing bolts. Excess tightening will cause cracks in the frame and eventually form leaks.

The Fix: Replace Seal Plate

3.) Gaskets & Seals

When someone says they are seeing wet cement on their pump pad, the usual cause is a bad gasket, shaft seal or o-ring. These rubber parts seal the joints of your pump making it watertight. Each seal failure will affect your pump in a distinct way. If your pump requires multiple gaskets replaced, we suggest applying a Gasket and O-ring Kit (GOKIT) if available. We also have a guide on installing a gasket kit:  How To Use a Tune up / GO-KIT

Shaft Seal

Symptoms

  • Water dripping from motor vents
  • Loud bearings
  • Rusty motor casing
  • White whirling on motor face

Arguably the most vital and sensitive of the bunch, this $12 – 20 part is the last line of defense protecting your $200 electric motor. And I shouldn’t have to tell you but water and electric motors do not get along very well. The seal consists of two sides: a white ceramic ring sleeved in a rubber protector and a spring-loaded side with a carbon ring. If your shaft seal begins to fail, water will leak into the motor casing. This small leak will begin the process of corroding bearings, copper windings or electrical components. Friendly reminder, whenever replacing a motor always replace this seal.

The Fix: How To Replace a Pool Motor Shaft Seal

Housing Gasket

Symptoms

  • Wet pump pad
  • A leak coming from the seal plate and housing seam

The largest of the gaskets acts as the seal between the seal plate and pump housing. Diagnosing a faulty housing gasket is easy due to its location. If water is spilling from the large seam between the pump seal plate, then this would be your culprit.

The Fix: How To Replace Pool Pump Gaskets

Lid Gasket

Symptoms

  • Large air bubbles in the strainer basket
  • Low water pressure
  • Takes longer to prime pump

“Why am I getting air in my system?” The answer to that question always begins with checking the lid o-ring of the pump. Unlike the other gaskets on the list, a bad lid gasket causes a sucking leak rather than a blowout. The usual sign of a bad lid o-ring is larger than normal bubbles in the strainer compartment. The air leak may also cause a hissing sound.

The Fix: How To Replace Pool Pump Gaskets

Diffuser Gasket

Symptoms

  • Losing prime
  • Low water pressure

This important but sometimes forgotten part, the diffuser, and its gasket enhance the pulling power of the motor and impeller, enabling the pump to prime itself. Located at the tip of the diffuser, the gasket seals the diffuser/impeller assembly to the front part of the housing. The funnel-like diffuser is then able to focus the impeller’s pulling energy, increasing its strength. This aids in priming and maintaining water pressure.

The Fix: How To Replace Pool Pump Gaskets 

4.) Impeller

Symptoms

  • Losing prime
  • Low water pressure

The motor may do all the spinning, but the impeller does all the work. Found screwed onto the end of the motor shaft, the impeller is a vented or veined disk. These veins act as a boat propeller would, drawing in and then pushing out the water. If your impeller is broken then you will see little to no flow of water. There may be rattling as well caused by broken pieces of the impeller within the housing.

The Fix: How To Replace A Pool Pump Impeller

5.) Diffuser

Symptoms

  • Low pressure
  • Loss of prime

The diffuser is a cone-like shroud that sits over the impeller. Its main function is to focus the impeller’s pulling force towards the pool to enhance the water draw. A broken or cracked diffuser will have cracks that siphon off the impeller’s pull, lowering water pressure.

The Fix: How To Replace A Pool Pump Diffuser

6.) Strainer Lid

Symptoms

  • Large air bubbles
  • Obvious or hairline cracks
  • Warping

The strainer lid is the main visual inspection point of your pump. Or in simpler terms, it’s where you check to see your pump is running. Lids become brittle with age and can break or warp from excessive sunlight.  Hairline cracks in a cover can create a sucking air leak allowing air to slow your system.

The Fix: Replace Strainer Lid

7.) Strainer Basket

Symptoms

  • Rattling noise within strainer basket
  • Clogged impeller
  • Torn or damaged cartridges

The strainer basket catches debris before it reaches the guts of the pump. A broken basket can harm your pump or filter because it misses debris that can damage the impeller, diffuser or filter cartridges.

The Fix: Replace Strainer Basket

8.) Housing

Symptoms

  • Dry rot
  • Cracks forming near ports or bolt holes
  • Obvious wear and tear

Considered the hull of the pump, a housing encases all of the above parts. A pump housing failure is usually seen coming because of the obvious long-term degradation of the pump. The sun is usually the biggest culprit when it comes to housing damage. The pump getting baked during the summer months will cause the housing to start petrifying and becoming brittle. Cracks will begin to show around the stress points. The housing is the second most expensive part on a pump to replace, only behind the motor. If the housing and a few other parts need replacing, it may be best to replace the whole pump. Read our previous blog on determining what to do in this case: Pump or Motor: To replace or not to replace… That is the question.

author avatar
Matthew Simmons Technical Writer & Pool Product Expert
Swimming pool expert at InyoPools and host of Poolside Chat, brings over a decade of experience in the pool industry.

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154 responses to “8 Answers to “Why Is My Pool Pump Not Working?””

  1. Heather P Avatar

    My pump won’t turn on. It is a Polygroup that is only one yr old?! Any ideas what is going on with this? I also have a friend who has a polygroup pump, again 1 yr old and won’t turn on. It isn’t the main plug…I am stumpped and frustrated with the kids wanting to swim in this hot weather 😥

  2. Scott Stablewski Avatar

    I have the same issue with the pump on my sand filter. It was on running fine when I left the house yesterday, but was not running when I returned, even though the switch was “on”. I checked the electrical box and the breakers hadn’t tripped. Does this mean the motor on the pump died? I already have a back up pump on hand in case I need to replace.

    1. Matthew Simmons Avatar

      Can you spin the motor shaft with your hand or is it frozen in place? If it is frozen, your motor is shot. If the shaft still spins, you can try some troubleshooting: How To Determine Why a Motor Won’t Start or Shuts Off

      1. Whitney Avatar

        Could you please tell me why my pool sand pump will only work for 2 hours and then it will have to be back washed again and again and will only work for two hours consistently? Thanks.

  3. Leo Avatar

    I cleaned the filter on my pool. The pump turned on and I left. I can back 5 hours later and 5he pump is off and not turning on.

    1. Matthew Simmons Avatar

      We will need more information than that to troubleshoot the motor. Has the breaker flipped? Was the pump running dry? If this was a sand or DE filter, did you release the air from the system?

      If you did not, the air bubbles in the plumbing can prevent the pump from priming, allowing it to run dry, and overheating the motor.

  4.  Avatar

    I am new to pools and I got a new filter and pump put in. It was working fine until the rain started coming down. now it seems like the pump isn’t working correctly? Could it be too much water in the pool? Please help.

    1. Matthew Simmons Avatar

      Can you be more specific when you say “it seems like it is isn’t working correctly.” What exactly is the pump doing?

      Also, too much water in a pool is not going to affect the pump. But too little water will.

  5. Donna Elkins Avatar

    I have a Hayward pump it is filtering but won’t backwash. What could be the problem?

    1. Matthew Simmons Avatar

      The problem would be with the multiport valve and not the pump. Will the handle not turn or does the water not get routed correctly through the valve?

      1. Ramona A Avatar

        My handle turns correctly, but just won’t backwash. All others work. Rinse, recirculate, waste, filter. Just the backwash does not pump out water.

        1. Matthew Simmons Avatar

          Have you checked inside the valve to determine if the diverter or spider gasket has run afoul?

  6. Miko Avatar

    I purchased a brand new Hayward 1.5 pump for inground pool. It worked at first but once it ran for about 15 minutes it stopped and once it cooled down it started again. I notice it keeps flipping the breaker. Do I have to install a new breaker and wires? It’s also hooked into a timer that doesn’t work anymore so I just shut the timer off and use the switch. But still the same thing keeps happening. What do you suggest?

    1. Matthew Simmons Avatar

      First I would try moving the pump to a different breaker to make sure it is still operational. If the motor still works fine on the different breaker, then I would switch out the breaker. Also, test the original breaker and circuit wires to confirm they are still viable.

  7. Vicki Avatar

    Hi…my girlfriend’s pump isn’t working. When she plugs it in…it hums but motor does not spin. Help?!

    1. Matthew Simmons Avatar

      It could be the pump motor’s capacitor. What is the part, catalog, or model number on the motor label?

  8. Gladis Avatar

    My pump was on and it just stopped I tried to press the button for testing and is stuck

    1. Matthew Simmons Avatar

      Gladis, what is the model number of your pump motor? Did the motor flip the breaker?

  9. Patti m Avatar

    I have an above ground pool. When installed the pump was not screwed to anything so it’s just sitting in plastic. When I started pump up it was leaking badly where the two pieces of pump go together where the screw area is on outside of Hayward pump. I have this problem a lot. I think it could be not screwed tightly enough at connection. But the plastic part in skimmer part is connected. Any thoughts?

    1. Matthew Simmons Avatar

      What is the model number of your pump? I can show you a parts breakdown, so we can figure out exactly where the leak is coming from and which parts to replace.

  10. Rodrigo Santana Avatar

    Thanks for your great help! My variable speed pool pump was working just fine & now the lcd unit used to program said pump will not stay on, meaning that it flashes on/off every 10 seconds and the pump won’t work. I have checked circuit breakers, etc but no luck. Please help…I’m going insane!

    1. Matthew Simmons Avatar

      First, I would check if your motor is still under warranty. If so, contact the manufacturer immediately to initiate a claim. If not, you may need to replace the variable drive controller. Some motor manufacturers do not offer a replaceable drive or if they do, it could be the price of a whole new pump.

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