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8 Answers to “Why Is My Pool Pump Not Working?”

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As pool technicians, we hear these everyday:

“My pump is on but the water is not moving.”

“Why is there water leaking from under my pump?

“Why is my pump losing its prime?”

And the classic but vague, “My pump isn’t working, what’s wrong with it?”All these and many others are signs of a failing pool pump but the source of the fault varies. The key to diagnosing the pump is understanding its parts’ functions and what happens when a certain part is failing. Knowing what to look for allows you as a homeowner to identify and fix the problem yourself, thereby saving money. Or if you’re not up for the job, be able to explain the issue to a pool technician so they can fix your pump. Most importantly, being educated on your pump prevents you from being pushed into buying unnecessary parts by your Poolman.

We’ll do a rundown of the 8 most replaced parts on a pool pump with an explanation of each part’s function and the symptoms of a possible issue.

1.) Motor

Symptoms

  • Grinding or Screeching – A sign of bad bearings caused by age or rusting. Bad bearings are also a sign of a leaky shaft seal.
  • Loud Hum – If the shaft is spinning then it is likely the capacitor failing. If the shaft is not spinning then the bearings have frozen and locked up the shaft.
  • Flipping Breaker- A deep internal component within the motor has failed and requires the motor to be replaced or rebuilt.
  • Silence – The shaft of the motor has frozen providing you with a new 30-pound paperweight. There is no chance of rebuilding the motor, the only route is to replace.

A pump’s motor is the heart of your pool. Put simply, if it’s not a pumping then you’ll be a slumpin’. Generally, motors have a lifespan of 3 – 5 years. The life of a motor can vary greatly upon the conditions it endures in its application. A motor exposed to the summer sun, spring rain and early fall freeze will likely burn out quicker than a sheltered one. If you’re concerned about weather effects, we suggest using the Universal Motor Cover to protect your investment.

The Fix: How To Replace the Motor on Your Pool Pump, How To Wire A Pool Pump,

2.) Seal Plate

Symptoms

  • Obvious wear and tear, i.e. cracks

The seal plate is the joining point of the motor and the pump housing. Damage to the seal plate is usually caused by an over-tightening of either the motor or housing bolts. Excess tightening will cause cracks in the frame and eventually form leaks.

The Fix: Replace Seal Plate

3.) Gaskets & Seals

When someone says they are seeing wet cement on their pump pad, the usual cause is a bad gasket, shaft seal or o-ring. These rubber parts seal the joints of your pump making it watertight. Each seal failure will affect your pump in a distinct way. If your pump requires multiple gaskets replaced, we suggest applying a Gasket and O-ring Kit (GOKIT) if available. We also have a guide on installing a gasket kit:  How To Use a Tune up / GO-KIT

Shaft Seal

Symptoms

  • Water dripping from motor vents
  • Loud bearings
  • Rusty motor casing
  • White whirling on motor face

Arguably the most vital and sensitive of the bunch, this $12 – 20 part is the last line of defense protecting your $200 electric motor. And I shouldn’t have to tell you but water and electric motors do not get along very well. The seal consists of two sides: a white ceramic ring sleeved in a rubber protector and a spring-loaded side with a carbon ring. If your shaft seal begins to fail, water will leak into the motor casing. This small leak will begin the process of corroding bearings, copper windings or electrical components. Friendly reminder, whenever replacing a motor always replace this seal.

The Fix: How To Replace a Pool Motor Shaft Seal

Housing Gasket

Symptoms

  • Wet pump pad
  • A leak coming from the seal plate and housing seam

The largest of the gaskets acts as the seal between the seal plate and pump housing. Diagnosing a faulty housing gasket is easy due to its location. If water is spilling from the large seam between the pump seal plate, then this would be your culprit.

The Fix: How To Replace Pool Pump Gaskets

Lid Gasket

Symptoms

  • Large air bubbles in the strainer basket
  • Low water pressure
  • Takes longer to prime pump

“Why am I getting air in my system?” The answer to that question always begins with checking the lid o-ring of the pump. Unlike the other gaskets on the list, a bad lid gasket causes a sucking leak rather than a blowout. The usual sign of a bad lid o-ring is larger than normal bubbles in the strainer compartment. The air leak may also cause a hissing sound.

The Fix: How To Replace Pool Pump Gaskets

Diffuser Gasket

Symptoms

  • Losing prime
  • Low water pressure

This important but sometimes forgotten part, the diffuser, and its gasket enhance the pulling power of the motor and impeller, enabling the pump to prime itself. Located at the tip of the diffuser, the gasket seals the diffuser/impeller assembly to the front part of the housing. The funnel-like diffuser is then able to focus the impeller’s pulling energy, increasing its strength. This aids in priming and maintaining water pressure.

The Fix: How To Replace Pool Pump Gaskets 

4.) Impeller

Symptoms

  • Losing prime
  • Low water pressure

The motor may do all the spinning, but the impeller does all the work. Found screwed onto the end of the motor shaft, the impeller is a vented or veined disk. These veins act as a boat propeller would, drawing in and then pushing out the water. If your impeller is broken then you will see little to no flow of water. There may be rattling as well caused by broken pieces of the impeller within the housing.

The Fix: How To Replace A Pool Pump Impeller

5.) Diffuser

Symptoms

  • Low pressure
  • Loss of prime

The diffuser is a cone-like shroud that sits over the impeller. Its main function is to focus the impeller’s pulling force towards the pool to enhance the water draw. A broken or cracked diffuser will have cracks that siphon off the impeller’s pull, lowering water pressure.

The Fix: How To Replace A Pool Pump Diffuser

6.) Strainer Lid

Symptoms

  • Large air bubbles
  • Obvious or hairline cracks
  • Warping

The strainer lid is the main visual inspection point of your pump. Or in simpler terms, it’s where you check to see your pump is running. Lids become brittle with age and can break or warp from excessive sunlight.  Hairline cracks in a cover can create a sucking air leak allowing air to slow your system.

The Fix: Replace Strainer Lid

7.) Strainer Basket

Symptoms

  • Rattling noise within strainer basket
  • Clogged impeller
  • Torn or damaged cartridges

The strainer basket catches debris before it reaches the guts of the pump. A broken basket can harm your pump or filter because it misses debris that can damage the impeller, diffuser or filter cartridges.

The Fix: Replace Strainer Basket

8.) Housing

Symptoms

  • Dry rot
  • Cracks forming near ports or bolt holes
  • Obvious wear and tear

Considered the hull of the pump, a housing encases all of the above parts. A pump housing failure is usually seen coming because of the obvious long-term degradation of the pump. The sun is usually the biggest culprit when it comes to housing damage. The pump getting baked during the summer months will cause the housing to start petrifying and becoming brittle. Cracks will begin to show around the stress points. The housing is the second most expensive part on a pump to replace, only behind the motor. If the housing and a few other parts need replacing, it may be best to replace the whole pump. Read our previous blog on determining what to do in this case: Pump or Motor: To replace or not to replace… That is the question.

author avatar
Matthew Simmons Technical Writer & Pool Product Expert
Swimming pool expert at InyoPools and host of Poolside Chat, brings over a decade of experience in the pool industry.

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154 responses to “8 Answers to “Why Is My Pool Pump Not Working?””

  1. Carolyn Avatar

    No it didn’t trip a breaker…it doesn’t make any different noises it just clicks when it goes off….

    1. Matthew Simmons Avatar

      Have you checked the voltage that is reading the motor?

      But if you have checked everything as you have said, then it is likely time to get a new motor.

  2. Carolyn Avatar

    I have a small above
    Ground pool the pump was working fine but then it started kicking off after a minute of running. I have tried everything that I know from changing plug ins to cleaning everything and still can’t seem to get it to run for 1-2 minutes then it shuts off. What else am I missing or is the pump burned up…when it runs it does good.

  3. Steven E Avatar

    My pool pump just switched off. It doesn’t seem to run anymore. What could this be

    1. Matthew Simmons Avatar

      It could be a lot of things, we would need more info on it. Did it trip the breaker? Have you tried turning it back on? If so, what happened (or didn’t happen)?Was the motor making any noises before it suddenly stopped? If so, what were said noises?

  4. JD Avatar

    I was emptying my green pool using my pump on waste mode. It emptied 95% of the pool water and then although the pump is working but it is not pumping out any waster water out of the pool. What could be the reasons and how can I fix it?

    1. Matthew Simmons Avatar

      Because the water level is significantly lower, the pump now has to pull the water from a deeper point. If you have a smaller pump, the added feet of vertical rise is too much for it to stay primed. Buy a sump pump.

  5. Melanie Avatar

    We back washed the pool and now the water won’t stop running out the hose

    1. Matthew Simmons Avatar

      Did you turn the multiport valve handle while the pump was running? Have you opened the valve to check the spider gasket?

  6. Chris Avatar

    I have a feeling it’s a clog somewhere. I vacuumed up a lot leaves yesterday.

  7. Chris Avatar

    I was vacuuming my pool yesterday and the pump was running fine. For some strange reason, last night I noticed that the pump wasn’t sucking in water from the pool with full power. Is it possible I clogged something? I cleaned out the filter after I vacuumed too. I even cleaned out all the strainers. Could the pump just be overworked? I just bought this one in May brand new.

    1. Matthew Simmons Avatar

      This may as simple as an air leak, or a clog. The air leak is the quickest thing to check; use incense stick smoke to find the source of an air leak. Light the stick, then run it along the suction-side pipe and pump; is there is a leak then the smoke will be pulled in.

      Clogs are a little bit harder, get a pipe snake to try fishing out any pipe debris.

  8. HMattBeretta Avatar

    The pumps don’t work cause the vandals took the handles.

  9. Keith barrow Avatar

    My “less than a year old” variable speed pump is making a grinding nopise like it has striped gears. just started this and won’t prime at all. the noise is really loud. i am leaving it off.

    1. Matthew Simmons Avatar

      Ok, well have you opened the pump to check if there is anything stuck in the impeller? Can you tell if the pump is leaking? i.e. the pump pad is wet though there is no rain?

      The sound could be a bad bearing, which is covered under most warranties (as long as it was not caused by an installation error.) Contact the dealer from where you bought the motor, to find out the warranty procedure.

  10. Terri Avatar

    My pump seems to be running fine , has a good pressure and blows out just fine but doesn’t seem to be filtering and the suction isn’t quite as strong but does blow out the return with plenty of force. I leave mine running all the time to keep the metal from my well water filtered out. Well it would not clear and stayed a very light green for the last three weeks like it wasn’t filtering correctly, so last night I turned off the pump for the night and it’s is a dark brown today like maybe something trapped in the filter came back into the pool as I had not added any water or clorine, it just seemed to not be filtering out correctly because when I backwash it was not pulling the metal color water from the filter. It doesn’t seem to have any air leaks but the suction it’s as strong as usual. I changed the sand in the filter this year as I do about every 2 to 3 years because of my heavy metal problems. Terri

    1. Matthew Simmons Avatar

      We actually cover a similar topic in a poolside chat, Filling Your Pool With Well Water.

      The pool filter is not meant to trap metals, that is why you should be using a bobby, in combination with metal sequestrant.

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