Whenever you make a high- value purchase, you never expect anything to go wrong with it, at least not right away. As consumers we assume that the more expensive a product is, the better the quality, and therefore the longer the lifespan. The logic seems legit to me. The only downside to a product failing further down the line (as opposed to earlier) is sometimes you can’t find the manual or any matching paper work to help you either with the warranty or to diagnose the issue.
It becomes especially difficult if the product, like the Jandy AquaPure Chlorine Generator, only displays an error code, but not necessarily what the error code means nor solutions to the problem. If you purchased the unit a year ago, it’s quite possible you may have misplaced or thrown out the manual. How will you diagnose the issue then?
Here at INYO Pools we come across this situation a lot. Customers call with error codes, but they are unsure what they actually mean or even how to proceed to fix the issue. With that in mind, we wanted to create an easier way for homeowners to diagnose their Jandy AquaPure. Let’s explore the codes, their meanings, and possible solutions together.
You know what’s frustrating for any pool owner? It is to come home from a long day at work only to discover that one of the pieces of your pool equipment is malfunctioning. You know what’s even more frustrating? Not knowing what the issue is. This happens to a lot of pool owners who may own the Jandy AquaPure Chlorine Generator. It’s not a testimonial of how bad the unit is,( Jandy is a great manufacturer), but rather how negligent, here I include myself, we can be with product manuals and documents. Who actually reads those, anyway? So, which error code is your Jandy unit displaying?
LEVEL 1 SERVICE CODES
Level 1 service codes are more common than level 2 codes and can typically be troubleshooted by the homeowner and a Jandy technical representative. Although you can troubleshoot and determine the issue yourself, we do not recommend that you replace any internal parts if you do not feel comfortable.
Utilize the chart below to help identify the error code, the possible cause, and corrective action. We offer several how to guides that should assist you in diagnosing issues as well as replacing certain parts.
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LEVEL 2 SERVICE CODES
Level 2 service codes are less common but can be more difficult to diagnose as some issues may cause more than one service code to appear. Some error codes, though, will require a licensed professional for proper troubleshooting.
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Although the charts should help narrow down the root to the issue on your Jandy AquaPure unit, it may not completely answer all your questions or concerns. If you still have questions, please do not hesitate to give us a call at 877-372-6038 and if we don’t have an answer, we will get you in contact with someone who will.
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